Communicating with your clients: Skype v WebEx v GoToMeeting

It is, perhaps ironic, that we arrived at the choice for GoToMeeting after first using WebEx for a while in conjunction with a software vendor. We also tasted AccuConference through connections with a past client and looked at a couple of other options. In an admittedly rather un-scientific manner, though cost was a consideration, we ultimately decided that GoToMeeting offered all we needed in terms of supporting and connecting with our clients – or rather, the combination of GoToMeeting together with our Skype account gave us the full scope of inter-communication functionality that we needed for our business in servicing our clients ~ the only reason that we exist as a business in the first place!

At MISSI (Management Information Systems Solutions & Initiatives) for the past several years we have been using “GoToMeeting” very reliably to provide direct technical support of clients as well as for other more general communication pc-to-pc purposes such as for webinars and have found it easy and very effective for our purposes.

It is, perhaps ironic, that we arrived at the choice for GoToMeeting after first using WebEx for a while in conjunction with a software vendor. We also tasted AccuConference through connections with a past client and looked at a couple of other options. In an admittedly rather un-scientific manner, though cost was a consideration, we ultimately decided that GoToMeeting offered all we needed in terms of supporting and connecting with our clients – or rather, the combination of GoToMeeting together with our Skype account gave us the full scope of inter-communication functionality that we needed for our business in servicing our clients ~ the only reason that we exist as a business in the first place!

Mark Suster (@msuster) has just posted a very informative blog based upon his own experiences in this realm and prompted by the recent announcement of a $10M funding for “Huddle” which, according to Continue reading “Communicating with your clients: Skype v WebEx v GoToMeeting”

Is (packaged) Business Intelligence (BI) Software Coming Up Short?

The article quoted below was written by David Needle and published April 29, 2010 on the “IT Management” website at: http://itmanagement.earthweb.com/datbus/article.php/3879316

The article directly addresses a principle limitation of BI tools: The information presented to Decision Makers typically begs addition questions that then require asking IT for further reports to clarify the underlying issues so that intelligent decisions can be made based upon facts rather than intuition. This is exactly the kind of support that MISSI provides to our clients; The article does a good job of explaining why even if you already have BI tools available, you still additionally need the kind of business related knowledge and experience skills and services that we provide to help you make profitable decisions. Our people work directly with your people to provide the kind of BI you need to achieve profitable results. This all fits perfectly within the scope of our passion for growing business: It’s part of the strategy of mapping out where you are so you can compare with where you want to go and where you actually may be headed which may not be where you actually want to go. Without clear data, there can be no way to reliably chart your course and stay on course moving towards your goals.

Business Intelligence software can play a vital role in helping IT and knowledge workers get a handle on increasingly huge warehouses of customer data and other information critical to their sales and overall business. But does that go far enough?

In many cases, the answer is no. Continue reading “Is (packaged) Business Intelligence (BI) Software Coming Up Short?”

Business Intelligence (BI) is Crucial to Profitable Decision Making

This begs the question as to whether or not self-service BI is the answer for capital and manpower constrained small businesses or is this option just another temptation leading ultimately to yet another cash-drain, effort distraction and problem in waiting.

The following are extracts from an article that originally appeared in the February 2010 issue of TechTarget’s “SQL Server Insider e-zine”.

In fast-paced businesses, the ability to gather and analyze data quickly can be an advantage over your competition. Additionally, being able to see that a product or service would prove to be a losing venture in the coming months allows you to shut down a product line to save millions. It stands to reason that the more people you have looking at data, the faster you will be able to come to some useful conclusions.

In theory, self-service BI is great, but is it practical? Continue reading “Business Intelligence (BI) is Crucial to Profitable Decision Making”